1. Observe and protect
Note what's happening at the property, take steps to prevent further damage where that's safe, and gather any relevant history.
2. Evaluate the house and site
Cracks and sticking doors are clues, not diagnoses: around Ann Arbor, glacial till clay loam along the Huron River means grading, drainage, framing, and foundation type all need to be weighed together before a repair plan is proposed.
3. Define a written scope
Get preparation, protection, materials, access, permits, testing, cleanup, finish restoration, exclusions, and change-order terms in writing before work begins.
4. Compare providers
Weigh the reasoning behind each proposal, not just its total, and verify each provider's credentials independently.
5. Inspect closeout
Before considering the job done, confirm testing results, cleanup, documentation, warranty terms, and any maintenance that's now on you.